For a long time, I had been a trustworthy vendor on Cardmarket, amongst Europe’s most distinguished platforms for trading playing cards. I preserved an ideal name — over four hundred good testimonials, zero disputes, and regular, Skilled support. But 1 unjustified dispute, handled by Cardmarket team users Silvia Parravano and Christian Tobehn, transformed everything. In this article, I will share my private encounter, make clear the structural flaws in Cardmarket's dispute approach, and concern a stark warning to other sellers.
A cleanse report crafted above a long time
A tested Seller With one hundred% good opinions
Before the incident, I used to be accurately the sort of seller each marketplace values. I outlined buying and selling playing cards accurately, described ailments transparently, and shipped instantly. I never obtained an individual criticism — only praise.
the necessity of belief on Cardmarket
Reputation is every little thing for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can harm decades of labor. That’s what tends to make my Tale so alarming for Other folks working on the System.
The Dispute That Shattered My Standing
customer requested the incorrect Card, Then Blamed Me
The trouble began when a consumer ordered a card stated precisely by name, established, and problem. Upon acquiring it, they falsely claimed I had sent the “Completely wrong Variation” — despite distinct listing proof displaying I hadn’t.
Proof disregarded by assist
I submitted screenshots on the listing, card version, and condition to prove my precision. But Cardmarket assistance, exclusively Silvia Parravano, dismissed the details. in place of examining the listing or requesting clarification, she quickly sided with the customer.
Silvia Parravano’s Mishandling of your Dispute
No honest Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No 2nd opinion. No attractiveness.
No Warning, No conversation
What built this worse was the suddenness of the action. I used to be locked outside of my account right away. My appeals — asking for an evaluation or escalation — have been satisfied with automated responses or silence. Silvia Parravano exercised entire authority without accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the Same sample
In follow-ups, read more my case was also viewed by Christian Tobehn, One more member of Cardmarket's guidance workforce. Unfortunately, as an alternative to reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automated deflections and also a permanent ban.
A sample of vendor Disregard
Are trustworthy Sellers currently being Silenced?
just after this knowledge, I began investigating online message boards and Local community threads. I speedily learned I wasn’t alone. Dozens of very long-time sellers documented equivalent activities — several involving Silvia Parravano.
a typical topic? customers generally get, even if wrong — and sellers are left voiceless.
How This Hurts the Entire Market
when platforms should defend potential buyers, disregarding evidence from truthful sellers causes a damaged ecosystem. When believe in is 1-sided, lousy actors take advantage, understanding they’ll be shielded by biased support agents.
The Problem: No Oversight, No enchantment
Lack of Transparency in Cardmarket’s method
by far the most alarming issue is the absence of the appeals procedure. at the time team like Silvia or Christian make a call, it’s ultimate. There’s no second assessment, no accountability, and no way to revive access to your account — Regardless how sturdy your proof is.
Risk of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a false assert — or lose my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
economic and psychological outcomes
company reduction Overnight
I invested years in constructing my seller profile. all of that effort and hard work was worn out immediately, as well as opportunity future profits. My seller dashboard, order historical past, and faithful buyer foundation — all gone.
Emotional Toll on a Trusted Seller
This wasn’t just a company strike. It was demoralizing. to generally be handled similar to a fraud just after decades of integrity was emotionally devastating. I followed every single rule, and nevertheless acquired punished.
What Cardmarket will have to Do to get back belief
System Reforms Are Urgently Needed
If Cardmarket desires to retain high-quality sellers and forestall foreseeable future abuse, it should:
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✅ Introduce a clear attractiveness course of action for blocked accounts
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✅ call for disputes for being reviewed by not less than two independent assist agents
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✅ practice personnel like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ Protect sellers who submit obvious, factual evidence
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✅ Establish accountability metrics for workers decisions
devoid of these alterations, trustworthy sellers will carry on being collateral damage inside of a program that blindly favors customers.
Final feelings: Be Wary, Stay Documented
If you're at this time marketing on Cardmarket, don’t believe your great document will defend you. You're often just one consumer complaint — even a Untrue one particular — away from currently being silenced.
safeguard by yourself by:
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Taking screenshots of each listing
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Archiving interaction with potential buyers
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Backing up your account details frequently
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making ready for disputes — even if you do almost nothing wrong
summary:
My practical experience with Silvia Parravano and Christian Tobehn need to function a significant warning to any individual utilizing Cardmarket. I considered from the platform. I played by the rules. And I continue to bought taken out without trigger.
If Cardmarket carries on to ignore seller rights, extra reliable sellers will stroll absent. And when that comes about, the System received’t just get rid of sellers — it’ll get rid of its reliability.
Has anything comparable occurred for you? Share your encounter and assist raise awareness. Sellers deserve much better.